Performance Metrics

Feature Overview

Performance Metrics summarizes AI customer-service email volume (manual vs automated) so managers can review workload.

Path: AI Customer Service > Performance Metrics
URL: Performance metrics

How to Use

1. Set date range and store/channel filters.
2. Review totals and auto/manual mix.
3. Drill into AI email for message-level detail.

Bind store support mailboxes before using automation that sends mail.

FAQ

Q1: Numbers differ from the inbox? Align date range, store, and timezone.
Q2: Empty? Confirm authorization, mailbox binding, and that mail was sent in the period.