Common Warehouse Questions
Inventory
Q: How to synchronize FBA inventory to Newegg's SBS store?
A: The operation steps are as follows:
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On the Inventory Sync page, select the Newegg SBS store warehouse you want to set up
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Turn on Inventory Sync for that row
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Open Configure, select the FBA warehouse under Inventory sources, and save
Q: How to associate and synchronize product inventory across stores on different channels without platform warehouses (FBA/SBN/WFS)?
A: The operation steps are as follows:
Step 1: Go to the "Products" module > Listing Management > Find the online store product to be associated, click the data in the "SP SKU/Store SKU" column > Select the local SP product to be associated > Click Confirm. (Use the same steps to associate other online store products with local SP products)
Step 2: On Inventory Sync (Warehouse > Inventory > Inventory Sync), set the source store warehouse as a shared inventory source. On destination rows, enable Inventory Sync, open Configure, select that shared source under inventory sources (multi-select supported), and save.
After completing the above two steps, you can associate and synchronize product inventory across stores on different channels.
Q: Why does the inventory value on a certain channel remain constant instead of changing with the actual inventory?
A: This usually occurs because a maximum inventory limit has been set. Please check the maximum inventory value.
Q: After turning on “Reserve even if stock is short”, why is warehouse quantity negative while the channel quantity is 0?
A: This is expected. The negative quantity exists only in SellingPilot and means the order is already reserved—restock or change warehouses soon. The quantity synced to the channel is set to 0 to stop further orders. The switch is at the top of Inventory Sync and is off by default; Auto Deduct must also be enabled on that store warehouse. Manual warehouse change and unmatched SKUs do not use negative reservation.
Overseas Warehouse
Q: Can unpaired overseas warehouse inventory list products be shipped via SellingPilot?
A: Overseas warehouse products must be paired with SellingPilot products (Products > Product Master List) to be fulfilled and shipped via SellingPilot. Unpaired overseas warehouse products do not support fulfillment through SellingPilot.
Q: Does SellingPilot support modifying inventory for overseas warehouse products?
A: Paired overseas warehouse products can be shipped via SellingPilot, but modifying overseas warehouse inventory is not currently supported. Sellers can stay tuned for future version updates.
Q: How often are overseas warehouse products synchronized? What should I do if the inventory is not up-to-date?
A: Overseas warehouse products are automatically synchronized every two hours. If the inventory is not up-to-date, please use the "Refresh Inventory" button on the page to update the inventory in real time.
Q: Why can't I see inventory age information after authorizing an overseas warehouse?
A: The synchronization of inventory age information is delayed by one day.
Q: Why do some overseas warehouse products never show inventory age information?
A: Among overseas warehouse service providers, WINIT and Newegg Logistics do not provide inventory age query services, so their inventory age information cannot be displayed in SellingPilot.
Q: Why isn't the status updated in SellingPilot after an overseas warehouse shipment order is generated?
A: The status of an overseas warehouse shipment order generated in SellingPilot will not be updated immediately. The status will only be synced to SellingPilot after the shipment is actually completed.
Q: Can the authorized overseas warehouse list be modified or reselected? Will new warehouse SKUs be synchronized to SellingPilot after reselection?
A: Yes, you can modify or reselect warehouses by clicking "Modify Warehouse" on the page. After reselection, the new warehouse SKUs will trigger the synchronization of overseas warehouse SKUs to SellingPilot.
Q: What should I do if I can't find the overseas warehouse service provider I'm using?
A: If you can't find your overseas warehouse service provider, click the text "Can't find your overseas warehouse?" next to the service provider list in the "Add Overseas Warehouse Authorization" pop-up window to feedback the service provider to SellingPilot for future integration.
Platform Warehouse
SBN
Q: Can unpaired SBN warehouse products be shipped via SellingPilot?
A: SBN warehouse products must be paired with SellingPilot products (Products > Product Master List) to be fulfilled and shipped via SellingPilot. Unpaired SBN warehouse products do not support fulfillment through SellingPilot.
Q: Does SellingPilot support modifying inventory for SBN warehouse products?
A: Paired SBN warehouse products can be shipped via SellingPilot, but modifying SBN warehouse inventory is not currently supported. Sellers can stay tuned for future version updates.
Q: How often are SBN warehouse products synchronized? What should I do if the inventory is not up-to-date?
A: SBN warehouse products are automatically synchronized every two hours. If the inventory is not up-to-date, please use the "Refresh Inventory" button on the page to update the inventory in real time.
Q: Why can't I see inventory age information after authorizing an SBN warehouse?
A: The synchronization of inventory age information is delayed by one day.
Q: Does SBN warehouse support multi-channel shipping after authorization? For example, can Amazon orders be shipped to customers via SBN?
A: Yes, multi-channel shipping is supported after authorization. Amazon orders can certainly be shipped using SBN.
FBA
Q: Can unpaired FBA warehouse products be shipped via SellingPilot?
A: FBA warehouse products must be paired with SellingPilot products (Products > Product Master List) to be fulfilled and shipped via SellingPilot. Unpaired FBA warehouse products do not support fulfillment through SellingPilot.
Q: Does SellingPilot support modifying inventory for FBA warehouse products?
A: Paired FBA warehouse products can be shipped via SellingPilot, but modifying FBA warehouse inventory is not currently supported. Sellers can stay tuned for future version updates.
Q: How often are FBA warehouse products synchronized? What should I do if the inventory is not up-to-date?
A: FBA warehouse products are automatically synchronized every two hours. If the inventory is not up-to-date, please use the "Refresh Inventory" button on the page to update the inventory in real time.
Q: Why can't I see inventory age information after authorizing an FBA warehouse?
A: The synchronization of inventory age information is delayed by one day.
Q: Does FBA warehouse support multi-channel shipping after authorization? For example, can Newegg orders be shipped to customers via FBA?
A: Yes, multi-channel shipping is supported after authorization. Newegg orders can certainly be shipped using FBA.
WFS
Q: Can unpaired WFS warehouse products be shipped via SellingPilot?
A: WFS warehouse products must be paired with SellingPilot products (Products > Product Master List) to be fulfilled and shipped via SellingPilot. Unpaired WFS warehouse products do not support fulfillment through SellingPilot.
Q: Does SellingPilot support modifying inventory for WFS warehouse products?
A: Paired WFS warehouse products can be shipped via SellingPilot, but modifying WFS warehouse inventory is not currently supported. Sellers can stay tuned for future version updates.
Q: How often are WFS warehouse products synchronized? What should I do if the inventory is not up-to-date?
A: WFS warehouse products are automatically synchronized every two hours. If the inventory is not up-to-date, please use the "Refresh Inventory" button on the page to update the inventory in real time.
Q: Why can't I see inventory age information after authorizing a WFS warehouse?
A: The synchronization of inventory age information is delayed by one day.
Q: Does WFS warehouse support multi-channel shipping after authorization? For example, can Newegg orders be shipped to customers via FBA?
A: Yes, multi-channel shipping is supported after authorization. Newegg orders can certainly be shipped using WFS.
Shopify
Q: Can unpaired Shopify warehouse products synchronize orders?
A: Orders can only be synchronized after pairing is completed. Unpaired products do not support fulfillment.
Q: Can Shopify warehouse inventory be modified via SellingPilot?
A: Yes, modifications can be made in the listing.
Q: How to fulfill orders from other channels via Shopify?
A: After orders are synchronized to Shopify and manual orders are generated, users can complete shipping by entering the tracking number via a plugin or manually (different from FBA's direct platform fulfillment).
Q: Is multi-channel order management supported?
A: Yes, orders from channels such as Amazon can be synchronized to Shopify for unified processing.