SellingPilot Service Upgrade and Pricing
Dear SellingPilot user,
To keep delivering a more stable and professional service, SellingPilot will officially launch its paid service offering starting [March 3, 2026]. We remain committed to efficient tools for cross-border e-commerce. This change is intended to sustain ongoing product iteration and bring you a better experience.
I. Why we charge
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Continuous R&D investment: To meet the complex needs of cross-border e-commerce, we keep investing in AI and core features. Revenue supports ongoing iteration and innovation.
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Professional service assurance: Under paid plans, we improve technical support response times and deliver more accurate issue resolution across your experience.
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Server and operations costs: As user scale and business data grow, hosting, data security, and operations costs rise. Pricing helps keep the platform stable over the long term.
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Deeper, scenario-based features: Guided by broad user feedback, we focus on core cross-border needs and ship more targeted capabilities for your workflows.
II. Free (Starter) plan
SellingPilot remains committed to broad access: the free Starter plan can be used indefinitely and provides essential cross-border operations—store management, product operations, order handling, basic AI tools, and other baseline capabilities for day-to-day needs.
III. How to upgrade to a paid plan
To unlock broader features, higher usage limits, and premium add-ons, use the link below to open the plan upgrade page, choose a plan that fits your business, and complete payment for immediate activation:
Additional notes
Starter and higher tiers support optional add-on packs so you can scale usage as needed.
IV. Exclusive benefits for existing users
Thank you for your trust and support. We are offering dedicated benefits for long-time users:
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Complimentary plan access: For eligible existing users (active on the platform before March 3, 2026), we will evaluate tenure, feature usage frequency, and other usage signals, and may grant one year of access to a matching paid tier at no charge.
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Starter remains available: Whether or not you receive a complimentary tier, everyone can continue using the Starter plan long term; core baseline features remain available.
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Dedicated service channel: Existing users receive priority routing with support, and will be first in line for future beta programs.
V. Refund Policy for Paid Subscriptions
This policy applies only to users with paid plans. Add-on packages and promotional discounted orders cannot be refunded mid-term. All refund requests must comply with platform rules and take effect after manual review approval.
- Refund Calculation Formula Final Refund Amount = Actual Payment Amount − Number of Used Cycles × Original Monthly Price Before Discounts
Calculation Instruction: Service fees will be calculated based on consumed cycles. After deducting corresponding charges, the balance for unused service cycles will be fully refunded to guarantee fair user rights.
- Core Refund Terms
(1) Billing Cycle: The timing starts once you complete payment for the plan. Every full 31 days counts as one service cycle. Any incomplete cycle less than 31 days will still be charged as a full cycle.
(2) Price Calculation: Charges are calculated by the undiscounted original monthly price of your plan. Annual discounts, campaign rebates and coupon deductions will not be counted.
(3) Refund Restrictions: Both monthly and annual plans are eligible for mid-term cancellation refunds. Complimentary benefits, free usage time and value-added services cannot be converted to cash refunds. All add-on packages are non-refundable after purchase.
(4) Effective Rules: Once your refund request is approved, all paid features will be disabled immediately and your account will revert to the free Starter Plan. Refunds will be returned to your original payment account within 3–7 business days.
(5) Special Circumstances: The platform reserves the right to reject refund requests for malicious orders, violation of platform regulations or account suspension.