CPS Boosts Multi-Platform Price Tracking and AI Customer Service with SellingPilot

Shenzhen CPS Technology Co., Ltd., established in 2005, primarily engages in lithium-ion battery materials, innovative heat dissipation devices for electronic products, and LED industry chain-related businesses. The company is recognized as a national high-tech enterprise, a Shenzhen manufacturing “single champion” enterprise, and a Shenzhen specialized and innovative SME. In May 2017, the company went public for the first time and successfully listed on the ChiNext board (stock code: 300647).

The company’s lithium-ion battery materials business possesses a complete industrial chain advantage, covering raw materials, cathode materials, and recycling. Its main products include battery-grade lithium carbonate and cathode materials, which are primarily used in lithium battery manufacturing and ultimately applied in new energy vehicles, consumer electronics, digital products, and small power applications. Meanwhile, the company focuses on the research and application of heat dissipation technologies, providing global customers with innovative, systematic heat dissipation solutions for electronic products. Building on its heat sink business, the company has extended downstream into LED lighting fixtures, contract energy management, and lighting engineering services.

The company adheres to independent R&D of core technologies and has established an industrial design center, engineering technology research center, heat transfer laboratory, optoelectronics laboratory, and quality control center, forming a comprehensive innovation system. As of December 2024, the company has been granted 598 patents and has participated in the formulation of 40 national, industry, and association standards. It has received numerous awards, including the “China Excellent Patent Award,” “Guangdong Patent Award,” “Shenzhen Patent Award,” “Governor’s Cup Industrial Design Award,” and the “iF Design Award” from Germany.

Headquartered in Tian’an Digital City, Longgang District, Shenzhen, the company also operates subsidiaries and production bases in Belarus, Huizhou (Guangdong), Yunnan, Jiangxi, Hunan, and Zhejiang. In the future, the company will continue to focus on its core business areas, strengthen its core competitiveness, and strive to create a new era of high-quality and sustainable development.

1. Monitoring competitor prices is time-consuming, requiring daily checks across multiple platforms.

2. Customer service workload is heavy, inquiries are scattered, response speed is slow, and errors are frequent.

3. Repetitive tasks consume significant time, preventing staff from handling higher-value work.

1. Price Tracking: Consolidates competitor prices and historical trends in one place, with price change alerts sent automatically to email, reducing manual comparison.

2. AI Customer Service: Integrates inquiries from all platforms, analyzes customer intent and sentiment, provides personalized response suggestions, with AI translation and refinement.

3. Automation Rules & Email Templates: Automatically sends operation guides after order placement and review invitations after order completion; templates combined with triggers reduce repetitive work.

1. Customer service workflow becomes smart and streamlined, reducing repetitive replies and improving first-response speed.

2. Customer experience stabilizes, staff are freed from repetitive tasks to focus on higher-value work.

3. Overall operational efficiency and service quality improve across multiple platforms.